Frequently Asked Questions | Richmond, VA.

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Frequently Asked Questions

Yes, set up and delivery are included, although additional fees may apply for areas farther out. Delivery is no extra charge if you are within 15 miles from the north-center of Richmond. Our system will automatically calculate the distance and apply the delivery fee after you enter your address and proceed to check out. Remember prices do not include sales tax.
Yes, all orders require at least a $50 card deposit unless our office makes special arrangements for you. We may waive the deposit at our discretion. Please call or text us to discuss if needed 804-901-0260.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit/blower, etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we give you a copy of our safety rules so that you can be the trained operator.
Please remove ALL debris from the area including: Pet waste, trash and other items, sticks, furniture, hoses, sprinklers, lawn ornaments, large stones, etc. Please DO NOT mow the grass just prior to your rental. The clippings will be tracked all over!
Blowers need to be plugged in and running to keep inflatables up and ready to use. A standard 3-prong outlet is all we need and we bring our own extension cords. If you are renting multiple inflatables or a big obstacle course that uses more than one blower, we will need to plug each blower into a separate circuit to ensure that a breaker won't be tripped. This is when using a generator might be a better idea. Just call or text us if you have any questions about the power.

If you have any other questions, please feel free to call us any time at: 804-901-0260

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